Please Contact Us as soon as possible. If your order is being drop shipped from the manufacturer, it may be impossible to stop the shipment depending on when you notify us of cancellation. In which case, you may request a Return Authorization and receive a refund. However, we will only refund the item's purchase price (and sales tax, if applicable). Refunds will only be issued once the item is received in our store in California. Since we did not make a mistake in ordering, shipping will not be refunded and it is the customer's responsibility to pay for the return shipping. PLEASE DO NOT REFUSE SHIPMENT FROM THE CARRIER OR RETURN TO SENDER!!!! This will only delay your refund and may result in the order being lost. Shipping will still not be refundable. The customer is solely responsible for all returns being made to Team Sports in California unless otherwise instructed. We are sorry for the inconvenience and expense this may cause. Please be certain of your order, prior to completing the order transaction. Of course, if we are successful in cancelling the order prior to shipment from our vendors or store, we will refund the entire order amount. Refund exceptions do occur, however. A cancellation fee may be withheld by Team Sports at its sole discretion depending on why the order was cancelled, equaling 1% of the total order amount or other reasonable and fair fee to cover our merchant cancellation and transaction fees.

What if I need to return an order?

Please see our Return Policy page and/or Contact Us directly for a Return Authorization. All returns must have prior permission to return ship to our store at customer's expense unless a manufacturer's defect is involved. We understand, everyone makes occasional mistakes in choices and selections. And/or certain particular brands may not meet your expectations. As you know, the nature and convenience of the internet is not like going into a physical store and trying something on. You (and we) must rely on the manufacturer's descriptions, sizes and pictures or past experience with a manufacturer's particular sizing etc. We honor a 30 day return policy from purchase date as long as the item is in new condition and never worn or used. For more information, please see our Return Policy.

Though Team Sports is dedicated to providing quality merchandise, sometimes the inadvertent defect does slip through. When our vendors courtesy drop ship for us, we do not see the merchandise beforehand. We will work with you to make the return process as convenient as possible under most and reasonable circumstances. We discourage purchasing with the intent of returning items, however, as this is costly not only for you the customer, but also for us as merchants. However, as noted above, we do honor a normal 30 day return in most cases from date of purchase for unused items still in brand new condition (never worn or washed). Again, please refer to our complete Return Policy.

What if I don't have a credit card?

We realize not everyone even in this day and age has a credit card or wants to use a credit card over the internet. Should you need to pay for your merchandise using an alternate method, please call or email for prior permission. All forms of payment other than credit card must have prior Team Sports authorization. We will accept U.S. money orders for the exact total amount of the order. Money Order must be purchased ONLY from a United States Post Office (USPS) or U.S. major bank. No exceptions. We will not accept Western Union or any other non-USPS or U.S. bank money order. Any other money order will be refused, rejected and returned to sender. In certain rare instances, we will accept personal checks. All checks must be drawn on a United States bank or Credit Union, pre-printed with your name, address and phone number and for the exact total amount of the order. Your shipping address must be identical to the address on the check. No third party checks will be accepted unless payment is being made by a school or legal organization (certain requirements must be met. Please contact us.). Please allow enough time for your check or money order to arrive at our store and clear the bank, which could take up to 2 weeks. We will not order or ship any merchandise until your check has cleared or money order verified. We are not responsible for lost or stolen paper currency in the mails. Please DO NOT SEND CASH. We are not responsible for cash payments which may be lost or stolen in the mails. If paying in cash, you must personally come to our physical store at 1294 E. 1st Avenue, Chico, California 95926.